freewaytek-driver app support
When you report a problem with the app, please include:
- your name and the trucking company you drive for;
- your phone model (for example iPhone 15 or Samsung Galaxy S24);
- the load or reference number, if the problem is about a specific load;
- what you were doing when the problem happened, and a screenshot if you can.
Frequently asked questions
- I didn’t get my invitation or temporary password.
- Your trucking company creates your account. Ask your dispatcher or company administrator to resend your invitation, and check your spam folder.
- I forgot my password.
- Contact your dispatcher or company administrator, who can reset your access. You can also email us.
- I can’t see my load.
- Loads appear in the app once dispatch assigns them to you. Pull down on the load list to refresh. If it still doesn’t appear, contact your dispatcher.
- My document upload failed.
- Check that you have a mobile or Wi‑Fi signal and try again. Photos are resized automatically before they upload, so large photos are fine.
- The app says I’m offline.
- You can still see loads you’ve already opened. Status updates and uploads need a connection. Try again once you have signal.
- How do I delete my account?
- See how to delete your account and data.
More information
Freeway Tech Solutions Ltd. · 6-6150 Hwy 7, Ste 107, Woodbridge, ON L4H 0R6, Canada